To ESG Investors and Experts
Responsibility to Our Customers
Customer-Related Compliance
Complaints or claims regarding breaches of customer privacy or loss of customer data
Based on our basic philosophy that the Customer Comes First, AEON MALL Co., Ltd. fully recognizes our social mission to protect all personal information we collect and handle. We comply with laws and regulations concerning the protection of individual rights and personal information. In addition, we hereby declare that we have established a personal information protection management system to implement the policies described below. We also declare that we will make company-wide efforts to improve this system on a continued basis, always keeping in mind the changes in social demands and changes in the business environment.
AEON MALL Personal Information Protection Policy
- We collect, use, and provide personal information only to the extent necessary for the legitimate conduct of our business, as well as for the employment and personnel management of employees in our shopping mall management and operation business, housing business, etc. We do not use personal information beyond the scope necessary to achieve the specified purpose of use. We also take steps to ensure that personal information is not used for other than the intended purpose.
- We comply with laws and regulations, national guidelines, and other norms concerning the protection of personal information.
- We take reasonable security measures against risk and to prevent the leakage of, loss, or damage to personal information. We continue to improve our personal information security system by allocating management resources commensurate with the actual conditions of our business. We also take immediate corrective action in the event of an emergency.
- We respond promptly and sincerely to complaints and inquiries about the handling of personal information.
- We review our personal information protection management system regularly and make improvements in a timely and appropriate manner according to changes in the environment surrounding our company.