Entering into fair contracts for the construction of malls (ASEAN)Initiatives to strengthen compliance (China)AEON MALL exercises consideration for the human rights and occupational health and safety of all stakeholders. When we develop malls in ASEAN, we attach great importance to the degree of contribution towards region-al development as criteria for general contractor selection, such as active recruitment of local workers and environment preservation measures. We maintain a high degree of fairness by entering into an agreement between AEON MALL which is the ordering party, and the contractor to share the risk equally. We also ensure human rights protection by managing IDs of people entering and exiting the site, preventing child labor and illegal employment, and conducting health checkups for workers.The Compliance Department was established in 2017 in China with the purpose of investigating and responding to fraudulent acts as well as conducting ongoing em-ployee education to prevent such acts. The department is currently staed by four people. We hold training once a year at every mall and oce to help participants gain compliance knowledge and make sound judgments. In these trainings, we encourage active participation by in-viting sta to raise questions. In addition to interviewing employees of new malls and investigating cases reported through AEON 110, we have also established a whistleblowing system for specialty stores. When we receive a report, we carefully check the facts and take corrective action while managing the condential information.In Chinese society, where lawsuits are frequently led, there are many occasions when an emer-gency response is required because laws and legal regulations dier depending on the province or city, so our company (just under 800 employees) has 5 employees, including myself, who are qualied as lawyers, to take prompt action in the event of an emergency. In order to reduce fraudulent acts committed by employees, it is important for us to continue these initiatives and steadily disseminate them to all parties involved. I think the level of awareness has improved compared to when the Compliance Department was rst established. We will strive to create a better work environment for all employees to comply with our company rules and philosophies.Strengthening compliance by establishing specialized departmentCompliance trainingsInterviews with new mall employeesSetting up whistle blowing hotline for specialty storesWe conduct executive training and general training for about 800 AEON MALL employees working in China, once a year at each mall and oce. We share information about compli-ance we learned in basic education and actual cases of fraud, based on laws, legal regulations, and company rules.Because about two-thirds of employ-ees are newly hired employees at a new mall, we carry out early-phase employee education within a year of opening the mall by conducting ac-tivities such as individual interviews to foster compliance awareness.If someone at a specialty store or an outside contractor is harassed or mistreated, he or she can directly contact the Compliance Department by email or phone.SDGsSustainable Development GoalsYang MinManager Compliance Department AEON MALL (China) Co., Ltd.AEON MALL CSR / ESG Report 202033
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