Our initiatives for specialty storesWe have begun the adoption of "AEON MALL Works", a tablet for business use, to reduce the workload of specialty stores’ sta and save labor. This tablet allows the sta of specialty stores to reduce the time it takes to visit the mall oce by submitting periodic paperwork using the tablet. The de-vice also allows them to send out questionnaires and notications from the mall, and hold training sessions for the sta at any time. It is equipped with features such as user-friendly interface, translator func-tion, and a security measure that turns o the power when taken outside the mall. This device has been put to use in 79 malls across Japan.As labor shortages are a social issue, we see it as one of our responsibilities as a devel-oper to improve ES (employee satisfaction) by improving our work environment where employees for specialty stores that open in AEON MALL’s commercial facilities can play an active part for a long time. Among ES im-provement measures on which each mall is working, we give awards to excellent case examples as the "Best Practice" and expand them horizontally.In order to motivate the sta of spe-cialty stores, AEON MALL Shijonawa-te has been making eorts since 2017 to let customers leave their “compliments” on message cards. This scal year, we expanded the break room for the sta, conducted health checkups, and held employee social gatherings twice a year, all of which have been well received by the sta of specialty stores.With the aim of raising awareness of customer service, we hold the "Customer service role playing contest" in which the sta of specialty stores compete using the techniques they have cultivated on a daily basis, not only in Japan but overseas as well. The 4th national contest in China was held with approximately 50,000 eligible contestants working at around 3,700 stores across a total of 19 malls. We are also accelerating our eorts by holding the contest in Cambodia, Vietnam and Indonesia.Example of Best PracticeAEON MALL Shijonawate (Osaka Prefecture)Customer service role playing contest (Vietnam)Adopting digital technology to improve efficiencyCreating a comfortable work environment for specialty store employeesAiming to improve customer service skillsSDGsSustainable Development GoalsAEON MALL CSR / ESG Report 202031
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