Overseas malls creating opportunities to thriveSince opening our rst overseas mall in Beijing in 2008, we have opened a total of 21 malls in China and 9 malls in Indonesia, Vietnam and Cambodia. The basic policy with our overseas malls is to have our local recruits with understanding of our philosophy be in charge of management. In every country, we are actively promoting local sta to ex-ecutive positions while focusing on workforce development. In China, there are 7 malls that have local sta who are responsible for the malls as General Managers.Promoting renovation projects as an executive ofcer of the mallI joined the company in 2014 after working for another Japanese organization. Through train-ings and other occasions at the beginning, I was able to absorb our "Customer First" phi-losophy. Building on what I learned, I have been working to create a better mall as a man-ager, for example, by planning and holding events tailored to customer characteristics, and enhancing disaster prevention facilities in the building to improve the safety of the mall. Although my opinions diered from my Japa-nese supervisor at times, we exchanged ideas and worked together to create facilities that would satisfy our customers.In recognition of these eorts, I was appointed General Manager in charge of the mall in 2017. I believe that the strength of local sta is that they can operate with a deep understanding of customers’ habits and consumption trends.We are currently undergoing a large-scale ren-ovation for oor expansion, aiming to create a mall that will be even more supported by customers. There are policies in place at our company to help local employees to grow and develop their careers. In the future, I would like to take on the challenge of becoming General Manager of a new mall.We will promote the appointment of local sta to executive positions at our overseas malls, and pursue an environment where employees of our company and the sta of specialty stores can work comfortably on a long term basis.Providing a Comfortable Professional EnvironmentDiversity and Decent Work Zhang ManGeneral ManagerAEON MALL Wuhan Jinyintan (Hubei, China)AEON MALL CSR / ESG Report 202030
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