Our initiatives to realize "Smart Mall”We aspire to realize “Smart Mall” where digital technology enhances convenience for shopping customers. Positioning AEON MALL Makuhari New City (Chiba Prefecture) as a pilot mall, we are promoting the installation of various cutting-edge technologies.Shopping mobilityMini AI information terminalShopping navigationInformation terminals are installed at numerous locations within the mall. Activated either by touching the screen or voice commands, they help customers navigate the mall facilities, specialty stores of their choice, duty free shops, bus timeta-bles, etc. Besides Japanese, the ter-minal’s language is also available in English, Chinese, and Korean.We have introduced a system that al-lows customers to search for specif-ic products across specialty stores and compare them without having to move around the mall. Customers can use this system to search items not only by categories or entering keywords, but they can also use photos on hand to look for similar products.In response to the needs of seniors who want to enjoy shopping with-out getting fatigued, we rent out motorized wheelchair carts to help them move around the building. The carts come equipped with baskets that can hold large items and have well-designed handlebars for safe operation, which makes it easier for the seniors to use the cart.We are striving to develop malls that intertwine more closely with people's lives through various ventures such as introducing the latest digital equipment and improving social infrastructure.Providing a More Convenient and Comfortable LivingLocal Community Infrastructure Development AEON MALL CSR / ESG Report 202020
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