SDGsSustainable Development GoalsHappiness Mall events: Held in all mallsNumber of malls that have concluded disaster prevention agreements with local governments: 150Number of malls that are designated as a disaster prevention base: 37By using know-how from more than 200 bases, AEON MALL develops and manages comfortable, safe and secure shopping malls for various cus-tomers. We are aiming to become sustainable malls chosen by customers and specialty store compa-nies by promoting community eorts for Happiness Mall and by expanding public services.Strength 4Number of specialty store companies: About 8,000Nationwide contest* participants: Employees of about 30,000 stores from about 8,000 companies* Employees of specialty stores compete in customer service skills they have been using in their jobs at this contest, which is held not only in Japan but also in China, Cambodia, Vietnam, and Indonesia.AEON MALL keeps close relationship in the com-munity through our tight partnerships with specialty store companies nationwide. Also, we are striving to raise the overall level of AEON MALL customer services through the "Customer service role-playing contest" and sharing excellent case examples and skills which work across industries.Strength 5LED adoption rate: 100% (public spaces in shopping malls)Number of installed EV chargers: Japan: 1,829 (146 malls) China: 503 (12 malls)With installations such as LED illumination devic-es, solar power generation systems, EV (electric vehicle) chargers, and garbage recycling systems, AEON MALL is working on saving energy, reducing CO2 emissions, and reducing the amount of waste. AEON MALL is also promoting environmental man-agement as a local community center, for example, by acquiring ISO14001 certication as well as hold-ing activities for customers and conducting social studies eld trips for elementary schools.Strength 6AEON Association Shops Role-Playing ContestEV Charging StationAEON MALL WalkingAEON Association Shops Role-Playing ContestAEON MALL WalkingSustainable shopping malls with local communityCommunity networkEnvironmental conservationAEON MALL CSR / ESG Report 20199
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