SDGsSustainable Development GoalsHirama: Even if we make various requests to specialty stores in case of an emergency, it is dicult to have such requests accepted. I think it is important to activate communication, for example, by make the rounds of the stores on a regular basis.Okada: I often talk with the store manager of AEON (GMS) and the center manager of AEON Delight. Training is necessary as a matter of course. We are building a culture in which priority is given to the protection of safety above all else by involving not only employees of the specialty stores but also re department and local businesses.Kanemori: Other malls’ case exam-ple reports are very helpful. I read these reports while simulating what I would do.―How about collaborating with the Head Oce?Kanemori: Based on my experiences in the Great Eastern Japan Earthquake, I asked the department in charge to set up a restroom in the parking lot of each upcoming new mall. It is very dicult to open restrooms in the building to the public outside business hours for security reasons. Therefore, we need a re-stroom outside the mall and on oors with a height that will not be ooded in a disaster.Yamaguchi: AEON MALL Hiroshima Fuchu has sometimes been ooded in the site; therefore, we carried out a bypass construction of part of the site. As we were able to concentrate on our core business without worrying this time, I felt that hardware investment is important.Hirama: AEON MALL Hamamatsu Shitoro will soon mark its 15-year anniversary. I would like to listen to suggestions of the de-partment in charge about what kind of disaster prevention facil-ities can be renewed in the next renovation. Kanemori: Although we struggle to gather information in an emergency, information available on the Internet such as live cameras monitoring river conditions is also very useful.I hope that these tools can be shared in the company.Okada: If we have something like an information gathering team, general manager’s judgment will be easier.Iwade: It is important to control information. Although informa-tion such as false rumors about this earthquake was spread-ing quickly and widely through SNS, there was no way to conrm the facts locally. In such a case, I would appre-ciate it if the head oce could inves-tigate and verify the information and give us feedback.―What are the issues to be addressed in the future?Kanemori: Although there are implementation examples at oth-er malls, we are asking the relevant administrative organ to hold an event to increase local residents’ awareness of disaster pre-vention and have the residents acquire knowledge. From now on, we would like to contribute not only to responding to disas-ters but also to creating disaster-resistant communities. Okada: Natural disasters are not the only risk. Because Tokoname is located near the airport, I think it is necessary for us to anticipate every possibility including terrorism by involving the entire community.―Thank you everyone.AEON MALL CSR / ESG Report 201923
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