―What are your determination criteria in case of an emergency?Okada: As a company, all our employees share the awareness that "safety and se-curity take precedence over everything" through our experiences of various disas-ters. Our group’s strength is to be able to take cross-eld measures such as AEON Retail for products and AEON Delight for facilities.Iwade: At AEON MALL Asahikawa Ekimae where a power failure occurred due to Hokkaido Eastern Iburi Earthquake, our sta started to take actions to help people who are in need, such as conducting wagon sale of foods in cooperation with AEON (GMS). I think everyone observes what our seniors have been doing.Hirama: It is important to observe not only things which are in front of us but also the overall situation of the area and cus-tomer trends. When we were hit by Typhoon No. 24 last year, two shopping malls in Hamamatsu City took similar measures as a result, so I thought that this was AEON MALL's DNA.Yamaguchi: After suering from heavy rain and ood damage, it is necessary to make a careful decision about when to resume business. I think that verication is necessary regarding our re-sponses to the heavy rain in July 2018 by conducting sucient hearings with customers and specialty stores.Kanemori: At AEON MALL Kurashiki, we received complaints about why we opened the mall from parents of employees of the specialty store. It is dicult to judge while viewing the en-tire community. I involve various people to build relationships of trust and make a decision after obtaining various opinions. If I fail, I will reect honestly and make improvements. I believe I can grow after failure.―What are you always aware of?Hirama: When I am transferred to a new shopping mall, the rst thing I do is to check the situation concerning the location of the shopping mall and past case examples. I believe that if you think more, you can make better judgments.Iwade: I think it is important to build relationships of trust by communicating with our sta. It is also necessary to have my judgment accepted.(From left) Osamu Kanemori [AEON MALL Kurashiki], Hirotsugu Yamaguchi [AEON MALL Hiroshima Fuchu], Takuya Okada [AEON MALL Tokoname]Ken-ichi Hirama [AEON MALL Hamamatsu Shitoro], Tomoyuki Iwade [AEON MALL Asahikawa Ekimae]Safety Management at MallsPersons in charge in case examples described on the previous page gathered and exchanged their opinions on how we should be prepared and act to protect the safety of our customers and employees of the specialty stores in case of an emergency.Aiming for More Disaster-resistant AEON MALL (General manager discussion)AEON MALL CSR / ESG Report 201922
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