AEON MALL CSR REPORT 2018

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This is the fourth time for me to express a third party’s opinion to the AEON MALL CSR report. This report de-scribes multi-faceted corporate activities of AEON MALL with its management philosophy of “Life design developer that works with communities and produces ways of living for the future” along with the AEON MALL’s Five Pillars of CSR based on ISO 26000. This report shows relationship between individual eorts and SDGs (Sustainable Develop-ment Goals), which is in line with global standards. Further-more, report can be considered excellent in terms of CSR communication because it carries many voices of various stakeholders. As mentioned in “Top Message”, a commercial property for the future is strongly required to play a role as a place for local community where interaction and memories are born through real experiences. EC market scale of domestic B to C (for consumers) in FY2016 was 15,135.8 billion yen, a 9.9% increase over the previous year. Appealing for the value that does not exist in e-commerce will become more important in the future. Feature 1 (refer to pages 12 to 15) introduces the fact that AEON MALL has embarked on “Happiness Mall” activities in earnest as a “place where wonderful memories of life are created” since this scal year.The holding of “Mu-sic City Matsumoto Live”, health-promoting mall walking ac-tivities, rakugo (comic storytelling) performance and opera appreciation gatherings, promotion of local production for local consumption, and local PR events are individual eorts that match local history and characteristics. Making these eorts to attract more visitors to our malls is vitally important not only from the perspective of having a favorable eect on AEON MALL's original business activities but also from the perspective of continuing to contribute to local communi-ties. I would like to highly appreciate eorts of creating value in collaboration with local communities promoting activities from the point of view of CSV (Creating Shared Value) that aims for sustainable growth. What I highly evaluate is that "creation of environ-ment-friendly shopping malls in harmony with local commu-nity" has been steadily making progress both in Japan and overseas. As described in CSR TOPICS (refer to pages 10 and 11), two AEON MALL properties conducted pre-verica-tions for compliance with the “WELL certication” which is evaluation of human health and comfort in November 2017. In addition, AEON MALL was recognized by Kyoto City and Osaka Prefecture as an excellent performer in 2017 as the result of its active eorts to reduce greenhouse gas emis-sions. AEON MALL has also achieved satisfactory results in terms of environmental conservation, such as adoption of 100% LED lighting in public areas, and completion of elec-tric vehicle charger installations at all malls managed and operated by AEON MALL. Similarly, AEON MALL has been thoroughly considering safety and environment at its malls in Indonesia, China, and other foreign countries (refer to page 21). AEON MALL has successfully developed 180 shopping malls in Japan, China, and ASEAN countries as of April 2018. As a large corporation engaged in planning, construction, management, and operation of malls with a value system that “a mall should consider both people and environment”, AEON MALL may have a great inuence on mall business companies around the world. I hope that AEON MALL will continue to lead the industry as one of multiple leaders se-lected as a member of stock index component stocks, in which companies with excellent ESG evaluation are selected and calculated.For AEON MALL’s CSR activities of this scal year, promo-tion of diversity has made steady progress, continuing from the previous nancial year (refer to page 30). Moving forward to become “a company where diversied employees can play an active role” both number and ratio of female man-agers have further increased. Furthermore, globalization of organizations and human resources can be seen, for exam-ple, number of local sta members in overseas subsidiaries has increased, and sta members in overseas subsidiar-ies are serving as chief executives at seven malls in China. Progress is being made in improvements for a comfortable work environment for diversied human resources, such as expanding childcare facilities as a company taking the ini-tiative in childcare services and introducing “lively holiday system”. In order for an enterprise to grow continuously, it is indispensable to utilize diversied human resources who rejuvenate organization. I would like to highly evaluate AEON MALL’s stance of sincerely making eorts concerning hu-man resource diversity and work-life balance. I made the same request in the last scal year, and I think that AEON MALL is positioned at the highest level in devel-oping environment-friendly malls both in Japan and abroad, and has reached a high level in terms of contribution to com-munities and consideration towards working people. I hope that plans for action will be included in this report of the next scal year. Among CSR items summarized as the “Five Pil-lars”, note which items and to what extent they are to be implemented. Implementing the PDCA (Plan, Do, Check, Act) cycle including setting goals for each one separately, showing outline of activities that have been carried out, and checking degree of achievement of goals will certainly be useful for further promotion of the CSR activities of AEON MALL. Third Party’s OpinionMy Request to AEON MALLProfessor of Rikkyo University, College of BusinessMs. Mika Takaoka[Prole] Graduated from Aoyama Gakuin University, School of Business. Received a doctorate degree from the University of Tokyo, Graduate School of Eco-nomics. Worked as an assistant professor at Osaka City University and as an assistant professor at Rikkyo University, College of Business, before assuming the present post in April 2009. Major research themes are Dis-tribution theory, CSR and brand value, Retail management and consumer behavior. Her writings include “Sustainable Lifestyle Navigation” (Japa-nese Union of Scientists and Engineers Publishing Company, 2007).2018 AEON MALL CSR 46Contents that I give credit for