AEON MALL CSR REPORT 2018

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Most of AEON MALLs in Japan have agreements with local governments on disaster prevention and relief activities. Tokushima City and AEON MALL have concluded an agreement that AEON MALL Tokushima (Tokushima Prefecture) that opened in April 2017 will open the mall for evacuees as a temporary evacuation shelter and provide facilities such as toilets in case of a large-scale disaster occurring in Tokushima City or around the mall.Conclusion of disaster-prevention agreementsSome of our malls are ready, when a large-scale power outage oc-curs, to securely supply power generated by private power genera-tion facility and emergency generators, both of which use gas infra-structure, to disaster-prevention center, AEON MALL oce, and food sections in comprehensive supermarket, and other facilities.In addition, these malls have installed emergency water supply out-lets on water receiving tank for supplying drinking water even during water supply cuto or power outage.Business continuity in case of a disasterWe regularly carry out practical disaster drills at all our malls with participation of employees of specialty stores. AEON MALL Hiroshima Gion (Hiroshima Prefec-ture) held a large-scale joint disaster prevention event for six days in May 2017.This event included training drills by exhibiting special-purpose vehicles of the Self-Defense Force, re station, police station, and Ministry of Land, Infrastruc-ture, Transport and Tourism, experiencing simulated disasters, and building tem-porary evacuation shelters (balloon shelter).Joint disaster drills in cooperation with various groupsFrom March to December 2017, the Scout Association of Japan, AEON, and AEON MALL jointly held “National Disaster-Pre-vention Caravan” in about 70 commercial properties of the AEON group in 47 prefectures. Under the slogan of “Always be ready just in case”, we implemented practical programs such as making a simple stretcher, experiencing transportation, and creating disaster prevention goods with newspaper.Implemented national disaster-prevention caravanStrengthening disaster prevention systems with local communities As a restoration base at the time of emergencyOur rm introduced full-edged universal design in 2005 so that all our customers can enjoy their time in our malls comfortably. Moreover, even after introducing universal design, we listen to our customers by periodically carrying out surveys to continuously tackle areas in need of improvement in both infrastructure and management aspects.AEON MALL Matsumoto (Nagano Prefecture) that opened in September 2017 has introduced an interactive information system equipped with articial intelligence (AI) for the rst time as a commercial property in Japan. When any question is raised to the character, it will recognize the question and provide the questioner with the optimal instruction.Universal designAEON MALL Hiroshima GionSDGsSustainable Development GoalsFeature 1TOP MessageCompany ProleCSR TopicsFeature 2Feature 3The Five Pillars of CSRTogether with Local CommunitiesCooperation with PartnersWorking Environment for EmployeesSafety Management at MallsEnvironmental ConsiderationCorporate GovernanceThird Party’s OpinionAEON MALL DataAccounting Report Safety Management at MallsEnvironmental Consideration2018 AEON MALL CSR 33