AEON MALL CSR REPORT 2018

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Excellent works for the display section and the POP section are commended in the VP (visual presentation) contest held by the AEON Asso-ciation Shops Committee to promote the cre-ation of more attractive sales spaces. We have been managing the contest via websites since 2017, making it easy for applying and making it possible to search and browse high-ranking cases. We hope this endeavor will lead to fur-ther improvements across Japan.Grand Prize in Display SectionINOBUNAEON MALL Kyoto Katsuragawa [Kyoto Prefecture]Grand Prize in POP SectionCAYHANEAEON MALL Odaka [Aichi Prefecture]Aiming to improve customer service skillsCreating attractive sales spacesAll our malls are working on improving customer service skills as a developer professional in retail business. The “Customer Service Role Playing Contest” is held for specialty stores covering a wide variety of business. The contest contributes to raising awareness of customer services and sharing excellent cases and know-how.In one of the Japan's largest role-playing contest for sta members of about 30,000 stores from about 8,000 companies na-tionwide 30 participants advanced to the nal from seven district contests. In this contest, we invited 220 students from fashion design schools, who will soon start job hunting, and oered them chances of experiencing attractiveness and depth of customer service business.The 7th Nationwide AEON Association Shops Role Playing Contest (November 8, 2017)In China, “The 2nd AEON MALL China Nationwide Customer Service Role-playing Contest” was held in August 2017 after hold-ing preliminary contests in which about 30,000 employees participated. Employees who achieved excellent results were also invited to the contest held in Japan. In Cambodia, we are striving to realize an exhibition competition in cooperation with Asian countries in 2020 because the improvement of overall service has become particularly noticeable through mall-wide customer service trainings and role-playing contests.“Hospitality” spreading abroad2017 AEON Association Shops Committee VP contestChinaCambodiaSDGsSustainable Development GoalsFeature 1TOP MessageCompany ProleCSR TopicsFeature 2Feature 3The Five Pillars of CSRTogether with Local CommunitiesCooperation with PartnersWorking Environment for EmployeesSafety Management at MallsEnvironmental ConsiderationCorporate GovernanceThird Party’s OpinionAEON MALL DataAccounting Report Safety Management at MallsEnvironmental Consideration2018 AEON MALL CSR 29