AEON MALL CSR REPORT 2018

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Focusing on ES for customers alsoI have had many frank discussions since about 2 years ago as the committee representative of Diversity Promotion Working Group. Nowadays, the biggest problem of specialty stores is human resource shortage. Improving ES is important because customers can have a pleasant experience when employees are satised with their workplaces and proud of their works. We would like to continue making proposals also from view-point of women so that everyone can feel rewarded and keep working in his or her own way.Providing WAON points corresponding to work daysAs one of the eorts in ES, we have started providing employees of the specialty stores with WAON points corresponding to number of work attendances (one WAON point per work atten-dance) at our 23 malls in stage since May 2017. This is well-received as sta of stores can ob-tain economic benets. We will further increase the number of malls that introduce this system.From Diversity Promotion Working GroupBy holding working group’s meeting on a regular basis, “Diversity Promotion Working Group” that is made up of specialty stores and related departments of each AEON group company has been creating a pleasant work en-vironment incorporating opinions of the specialty store sta members who work at the property. When selecting the best practice "ES Section", committee members of Diversity Promotion Working Group also participated as a jury member.Teamwork beyond border of storesIn the applied cases, there was a report that employees of mall and employees of specialty stores are engaged in club activities beyond border of stores such as futsal and English conversation lessons. Employees of specialty stores tend to suer loneliness, for example, because days o from work do not match with their friends and colleagues, but there are actually many friends at the mall. I believe that it is possible to create an environment where everyone can work with more energy and vigor if people of various types of businesses gather and a sense of unity in the mall is obtained.Working together as oneIn the case of AEON MALL Shijonawate, I think it is wonder-ful that words of thanks from customers are visualized and pleasures of being engaged in customer service are shared.In the case of AEON MALL Okazaki, we evaluated that prob-lems are identied from employees and speedily improved. I think that each mall has dierent issues and things it can do, and I hope that all sta members of the mall will work together to widely spread importance of working together as one.At the work group's meeting in February 2018(The man second from the right is Akio Mishima, Managing Director and General Manager of Sales Division.)SDGsSustainable Development GoalsFeature 1TOP MessageCompany ProleCSR TopicsFeature 2Feature 3The Five Pillars of CSRTogether with Local CommunitiesCooperation with PartnersWorking Environment for EmployeesSafety Management at MallsEnvironmental ConsiderationCorporate GovernanceThird Party’s OpinionAEON MALL DataAccounting Report Safety Management at MallsEnvironmental ConsiderationChieko InoueVice PresidentHappiness & D Co., Ltd.Shinichi SakaguchiManaging Director SEIHA NETWORK Co., Ltd.Akira MoritaPresident Morita Co., Ltd.2018 AEON MALL CSR 17