CSR

Materiality

Responsible business promotion

  • Human rights
  • Bribery
SDGs
(Sustainable Development Goals)
QUALITY EDUCATION
DECENT WORK AND ECONOMIC GROWTH
PEACE, JUSTICE AND STRONG INSTITUTIONS
PARTNERSHIPS FOR THE GOALS

Example Report

Initiatives to strengthen compliance (China)
Compliance trainings

We conduct executive training and general training for about 800 AEON MALL employees working in China, once a year at each mall and office.
We share information about compliance we learned in basic education and actual cases of fraud, based on laws, legal regulations, and company rules.

Interviews with new mall employees

Because about two-thirds of employees are newly hired employees at a new mall, we carry out early-phase employee education within a year of opening the mall by conducting activities such as individual interviews to foster compliance awareness.

Setting up whistle blowing hotline for specialty stores

If someone at a specialty store or an outside contractor is harassed or mistreated, he or she can directly contact the Compliance Department by email or phone.

Strengthening compliance by establishing specialized department

The Compliance Department was established in 2017 in China with the purpose of investigating and responding to fraudulent acts as well as conducting ongoing employee education to prevent such acts. The department is currently staffed by four people.
We hold training once a year at every mall and office to help participants gain compliance knowledge and make sound judgments. In these trainings, we encourage active participation by inviting staff to raise questions.
In addition to interviewing employees of new malls and investigating cases reported through AEON 110, we have also established a whistleblowing system for specialty stores. When we receive a report, we carefully check the facts and take corrective action while managing the confidential information.
In Chinese society, where lawsuits are frequently filed, there are many occasions when an emergency response is required because laws and legal regulations differ depending on the province or city, so our company (just under 800 employees) has 5 employees, including myself, who are qualified as lawyers, to take prompt action in the event of an emergency.
In order to reduce fraudulent acts committed by employees, it is important for us to continue these initiatives and steadily disseminate them to all parties involved. I think the level of awareness has improved compared to when the Compliance Department was first established.
We will strive to create a better work environment for all employees to comply with our company rules and philosophies.

Yang Min
Manager
Compliance Department
AEON MALL (China) Co., Ltd.
Entering into fair contracts for the construction of malls (ASEAN)

AEON MALL exercises consideration for the human rights and occupational health and safety of all stakeholders.
When we develop malls in ASEAN, we attach great importance to the degree of contribution towards regional development as criteria for general contractor selection, such as active recruitment of local workers and environment preservation measures.
We maintain a high degree of fairness by entering into an agreement between AEON MALL which is the ordering party, and the contractor to share the risk equally.
We also ensure human rights protection by managing IDs of people entering and exiting the site, preventing child labor and illegal employment, and conducting health checkups for workers.

SDGs(Sustainable Development Goals)

Along with our ISO26000 CSR (Corporate Social Responsibility), we are also working on SDGs (Sustainable Development Goals) which consists of 17 articles for sustainable goals which are described in “Transforming our world: the 2030 Agenda for Sustainable Development” that was adopted as a development goal of the entire international community at the United Nations Summit held in September 2015.
This report introduces AEON MALL's efforts on these development goals with a description of respective marks.