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Safety Management at MallsAiming for More Disaster-resistant

SDGs Sustainable
Development Goals
  • Good health and well-being
  • Industry, innovation and infrastructure
  • Reduced inequalities
  • Sustainable cities and communities
  • Peace, justice and strong institutions

We will promote community development to gain high evaluation of the safety of our malls and make our malls safe for everybody from both hard and soft aspects.

Aiming for malls as a local disaster prevention base

Aiming for malls as a local disaster prevention base

The safety of our customers is the top priority in daily mall operations. We are working as a local disaster prevention base at each shopping mall by conducting drills simulating disasters such as earthquakes and typhoons with employees of the specialty stores. We are also aiming to play an important role as a restoration base when a certain region is extensively damaged by disaster by securing as much electric power and drinking water as possible to maintain functions of the facility.
AEON MALL Iwaki Onahama (Fukushima Prefecture) which opened in June 2018 is prepared to temporarily accept evacuees by adopting the piloti column construction on the first floor, installing major facilities in a higher place than the expected maximum height of tsunami, and opening mall's paths, rooftop, etc. to the public at any time during the day or night.

Kaoru Iwamoto
Vice President and Development Officer

Kaoru Iwamoto

Note: His position at the interview on February 18, 2019 was Senior Managing Director and General Manager of Development Division.

We have been creating shopping malls on the basis of disaster simulations, for example, based on our experiences in the Great Eastern Japan Earthquake, installing power receiving facilities, etc. in a higher place assuming damage caused by tsunami or flood, and installing an emergency valve capable of draining drinking water from the water receiving tank. We have also been enhancing aseismic performance, for example, by changing smokeproof hanging walls from glass to transparent, nonflammable sheets to prevent a secondary disaster when an earthquake occurs. Almost all our shopping malls in Japan have a system that functions as a disaster prevention base in emergencies by entering into an agreement of cooperation in disaster-prevention activities with the local administration.

Main disaster response case examples

In FY2018, because there were more natural disasters than usual, we responded in a variety of ways to ensure the safety of customers and employees of the specialty stores and to function as a local infrastructure.

2018 July Heavy Rain (June 28 - July 8, 2018)

Area e-mail actually transmitted
Area e-mail actually transmitted

● AEON MALL Kurashiki (Okayama Prefecture)

Takahashi River near the mall reached an alarming level that could trigger floods at midnight, July 6, and we immediately made our multistory parking lot available to the evacuees as a temporary evacuation area in accordance with the disaster-prevention agreement with Kurashiki City. Security guards and our six employees came to the mall and opened the parking lot and some restrooms in the building for the evacuees. We received such information via Disaster Information (area e-mail) sent from Kurashiki City, and we accepted about 2,300 vehicles until 1:00 a.m. on July 7.

● AEON MALL Hiroshima Fuchu (Hiroshima Prefecture)

When the river near the mall reached a dangerous water level that could trigger floods due to heavy rain on July 6, we received a request from Fuchu-cho Disaster Risk Management Division for our customers not to exit the mall. We opened the food court at 20 o'clock to the public for customers who have trouble returning home, and provided drinking water and opened the restrooms to the public by assigning security guards overnight. 93 customers took refuge until the morning.

2018 Typhoon No. 21 (Aug. 28 – Sep. 5, 2018)

● AEON MALL Tokoname (Aichi Prefecture)

On September 4, nearly 100 foreign tourists visiting Japan got stuck at the mall because the connecting bridge between Chubu Centrair International Airport and Tokoname town area became closed to vehicular traffic. The mall arranged two special buses because many customers were in a hurry, and took the customers to the airport immediately after vehicles were allowed to go to the airport.

kkaido Eastern Iburi Earthquake(September 6, 2018)

2018 Typhoon No. 24 (Sep. 21 – Oct. 1, 2018)

● AEON MALL Hamamatsu Shitoro (Shizuoka Prefecture)

At midnight on September 30, a storm developed with a maximum wind velocity exceeding 40 meters per second, and a power failure occurred in areas covering a wide range of Hamamatsu City. On October 1, AEON MALL Hamamatsu Shitoro provided 20 charging cables in the mall and opened the AEON Hall to the public as a study room. AEON MALL Hamamatsu Ichino (Shizuoka Prefecture) also provided a charging space and opened part of the parking lot to the public.

Hokkaido Eastern Iburi Earthquake (September 6, 2018)

● AEON MALL Asahikawa Ekimae (Hokkaido)

In Asahikawa where a seismic intensity of 4 was recorded, and the entire area including our mall facilities lost power. In consultation with JR Asahikawa Station that recovered from the power failure earlier, we provided battery chargers by bringing all extension cords and mobile phone power taps in the mall into the concourse of the station. We also made some of our restrooms available by carrying water from the water receiving tank and conducted over-the-counter sales of groceries and daily necessities.

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